Kemp & Kemp is fully committed to respecting your privacy and to protecting any personal information you provide to us. We make every effort to ensure that all information that you provide to us is protected.

This Privacy Statement is designed to explain how Kemp & Kemp collects information from you when you visit our website and how this information is then used.

Please read this statement carefully and re-visit it from time to time to review any changes that may have been made.

Information collection

Personal Information

In general you can visit Kemp & Kemp website without disclosing any personal information about yourself. There are times, however, when we may request information from you. Kemp & Kemp collects information from our users at several different points on our website.

Registration

Users of www.kempandkemp.co.uk have the option of registering to set up their own portfolio on the website. In order to register, we require the following information from our users:

• Full name
• Email address
• Preferred contact method

It is optional for our users to provide us with their contact telephone numbers, but doing so may make any communication you may wish to have with us more effective.

When registering, users also have the option to opt-in to our email newsletter mailing list. Users who do opt-in will receive occasional news from us via email. Users who do opt-in will be able to opt-out at any time by changing their account preferences through the web site. Opting out of our mailing list will not however un-register any user from our web site.

In order to un-register from our web site, please contact us directly on 01865 510000.

Opting to register on the web site or join our mailing list is voluntary and not required to use the basic functionality or read the majority of the pages on our website.

Job Applications

You may opt to provide us with information about yourself, such as a resume or curriculum vitae, in connection with a job application or enquiry, whether advertised on Kemp & Kemp website or otherwise. We may use this information throughout Kemp & Kemp for the purposes of employment consideration or to process your enquiry. We will not store this information for any purpose other than that relating to your application or keep it longer than necessary without your written permission.

Property Viewing Requests / Property Valuation Requests / General Enquiries

You may choose to contact Kemp & Kemp in order to book a property viewing or valuation or make a general enquiry by using the applicable forms or other contact details provided on our website. In such instances your personal information will be used for the purposes of responding to your request / enquiry. If we wish to use your information for other purposes, for example, in instances when you are responding to a particular promotion or marketing campaign, we will tell you so and obtain your consent where appropriate.

Aggregate information

Aggregate information is collected from users using our own web tracker. This information includes users (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time of visit, number of clicks, error pages and number of unique visits. This information is collected to allow us to analyze visitor trends and use of our website, administer the website and to gather broad demographic information of our website users. This information is not linked to personal profiles or to personally identifiable information provided by users.

Information Use

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

We use these cookies to provide the various messages and functionality that become available to a user after they register, including a Personalised Welcome Message, Saved Properties, Saved Searches & Recently Viewed Properties.

If you are concerned about Cookies, you can disable them in your browser. If you do this however, please note that some of the functionality available to registered users may no longer be available.

Log Files

Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site

Customer Service

We communicate with users as necessary to provide requested services and in regards to issues relating to their account we reply via email, post, or phone, in accordance with the users wishes.

Sharing

We currently DO NOT disclose any of the personally identifiable information that you give to us beyond Kemp & Kemp. We do not sell or supply any of the information that you provide through our website to Third Parties. We do not anticipate our policy on sharing of information to change in the foreseeable future, however if it does, all users will be contacted with the opportunity to opt-in and allow their information to be shared. No information will be shared unless a user has opted in.

The only occasion on which user information will be shared with anyone outside of Kemp & Kemp is in the event of a technical problem related to a user account. In this instance, it may be necessary to ask one of our trusted technical partners to review a user account in order to rectify a problem. Our technical partners are bound by strict confidentiality agreements to ensure that all user information is secure.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Aggregate Information (non-personally identifiable)

We occasionally share aggregated demographic information with organisations who are interested in either linking to or placing a link on our website and members of the press. This aggregated information will consist of user numbers, date and times of visits, user’s movement through the website in the aggregate and broad demographic information. This information will be provided purely to allow organisations to assess the suitability of our website for their own web audience when considering reciprocal links. This aggregate information is not linked to any personally identifiable information.

Links

This website contains links to other sites. Please be aware that we, Kemp & Kemp, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide three ways to correct, update or delete/deactivate users’ personally identifiable information.

Some modifications can be made by the users themselves through the account management functions on our web site.

Alternatively, you can contact us by telephone at 01865 510000 or post at:

Kemp & Kemp Residential
The Studio
Grove Street,
Summertown,
Oxford
Oxfordshire,
OX2 7JT

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users where possible via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Kemp & Kemp Residential
The Studio
Grove Street,
Summertown,
Oxford
Oxfordshire,
OX2 7JT